TPD Superannuation Helpline

For an obligation free assessment from one of our industry leading Lawyers, please complete the simple form below and a TPD expert Lawyers will contact you immediately, or usually within the hour, to discuss your entitlement to Total and Permanent Disability payments through your Superannuation Policy.

We look after all enquiries and claims confidentially and obligation free from the first discussion with you. It’s that easy.

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About Our TPD Insurance Lawyers

Specialised Total Permanent Disability Lawyers

We are dedicated and industry leading total and permanent disability specialists, committed to assisting all superannuation fund policy holders in securing their entitled benefits. Our expertise covers TPD insurance claims arising from permanent disability, injuries, or illness. We offer comprehensive support, guiding you through the TPD claims process. You may be eligible for substantial lump sum compensation and it is critical to seek sound legal advice from TPD lawyers who will address all aspects of the claims procedure. That’s where the TPD Superannuation Claims Helpline comes in, offering expert advice and guidance to ensure a successful TPD claim.

Our Key TPD Services

Our team conducts a comprehensive assessment of your circumstances to determine your eligibility and the potential benefits you may be entitled to underyour policy for TPD insurance.

We assist you in gathering and organising the necessary documents and evidence required for a successful TPD claim. This means ensuring that your application is completed to the Total and Permanent Disability insurance standard.

In the unfortunate event of a claim denial, we provide expert negotiation and appeals support on a case-to-case basis. We work tirelessly to challenge denialsand ensure that your right to entitlements are upheld.

We keep you informed throughout the TPD claims process, providing regular updates on the status of your claim and any developments.

Our experienced TPD lawyers are available to provide specialist legal guidance relating to your superannuation claim for injury and illness. We offer expert legal advice tailored to your circumstances. As Total and Permanent Disability specialists, we are able to assist through all aspects of the claims process. We are happy to advise that entitlements under a person’s Total and Permanent Disability policy can generally range up to $3,000,000  depending on the persons injury or illness. Our TPD lawyers are experts in assessing factors such as income, policies, education, training and experience in order to reach a successful TPD claim outcome.

We understand that each TPD claim is unique. Our industry leading team offers personalised guidance, ensuring that your claim strategy is tailored to your individual circumstances. It is important that you obtain sound legal advice that will cover all aspects of the TPD claims process to ensure a that you get the maximum lump sum entitlement that your policy covers you for. Until you seek expert advice from one our experienced TPD lawyers, you may notbe aware of the types of TPD insurance payouts available to you. These can include lump sum payments, annual assist benefits or access to your superannuation account balance.

Benefits of Hiring our TPD Lawyers

Enhanced claim success, expert guidance, reduced stress.

In the event that your TPD insurance claim is approved under your permanent disability TPD insurance policy, accurate advice from our industry leading TPD lawyers will be provided to protect your interests for future cover and policies to remain in place. The process of making a TPD claim can be confusing, stressful and unclear. Insurers governing the total and permanent disability regime are historically difficult to deal with, as they tend to create as many loopholes for claimants to try and go through in their pursuit for lump sum entitlements. The benefits of hiring our lawyers provide enhanced claim success, expert and specialised guidance throughout your TPD claim. Our specialist lawyers provide efficient lodgement of your claim, ensuring a timely decision outcome. Consulting and engaging one of our expert lawyers provides you with the peace of mind and support throughout the duration of your claim.

Not sure if you’re entitled to a claim?

Understanding TPD Claims

Many individuals hold multiple superannuation accounts, each potentially with its own TPD cover. If you have more than one superannuation account, you may be covered by multiple TPD insurance policies. This can significantly impact your TPD claim. Each policy might have different terms, conditions, and coverage limits, so it’s essential to review each policy to determine the full extent of your coverage. When making a TPD claim, you’ll need to consider all relevant policies to maximize your potential compensation.

Eligibility for TPD claims generally requires demonstrating that you have a permanent disability that prevents you from working in your usual occupation or any occupation for which you are reasonably suited. However, the criteria can vary between different insurance providers and policies. Typically, you must show:

  • Severity of Disability: Proof that your condition is severe enough to meet the policy’s definition of total and permanent disability.
  • Work Capacity: Evidence that the disability impedes your ability to perform your job or any job suited to your qualifications and experience.
  • Duration of Disability: Documentation showing that your disability is permanent and unlikely to improve.

Eligibility criteria may also differ based on whether you’re claiming under a superannuation TPD claim or an individual policy. It’s crucial to thoroughly understand your specific policy’s requirements and seek legal advice if needed.

Timeliness is critical when making a TPD claim. Insurance policies often stipulate time limits for making a claim. If you delay, you risk missing these deadlines, which could jeopardize your eligibility for benefits. Immediate action ensures that you meet all necessary deadlines and provides ample time to gather and submit all required documentation. Additionally, early filing allows for more efficient processing and reduces the likelihood of complications or disputes.

Key Aspects of TPD Claim Process

Different superannuation funds may offer varying levels of TPD coverage, each with specific terms and conditions. Some funds may provide comprehensive coverage with higher benefit limits, while others might offer more basic coverage. When exploring TPD claims, it’s important to understand the specifics of your superannuation fund’s policy, including:

  • Coverage Limits: The maximum amount payable under the policy.
  • Definitions of Disability: How the fund defines “total and permanent disability” and any specific criteria that must be met.
  • Exclusions and Limitations: Any conditions or circumstances under which coverage may be excluded.


Each fund’s policy might have unique aspects that could affect your claim, so a thorough review is essential.

Medical documentation is pivotal in substantiating a TPD claim. To support your claim effectively, you need comprehensive medical evidence that clearly outlines the nature and extent of your disability. Key types of medical documentation include:

  • Medical Reports: Detailed reports from your treating doctors and specialists describing your condition and prognosis.
  • Diagnostic Tests: Results from relevant tests such as MRIs, X-rays, and blood tests that demonstrate the severity of your condition.
  • Treatment Records: Documentation of ongoing treatments, therapies, and their outcomes.


Strong medical evidence helps to build a compelling case and supports your eligibility for TPD benefits.

TPD claims can intersect with other types of claims, such as workers compensation, motor vehicle accident claims, and public liability claims. Understanding how these claims interact is crucial:

  • Workers Compensation: If you’re receiving workers compensation benefits, this may impact your TPD claim. However, you may be eligible for both if your conditions are covered under each policy.
  • Motor Vehicle Accidents: If your disability results from a motor vehicle accident, you may also be able to claim TPD benefits in addition to any motor vehicle accident compensation.
  • Public Liability: In cases where your disability is caused by an incident involving public liability, you might be able to pursue both a TPD claim and a public liability claim.


Consulting with a TPD insurance lawyer can help you navigate these intersections and ensure that you maximize your entitlements.

Our team is ready to help!

Why TPD Claims Get Denied

Unfortunately, TPD claims can be denied for various reasons. The Insurer for your superannuation fund may deny the claim based on current medical evidence, failure to meet the TPD definition under your policy or many other reasons. Regardless of the reason for the denial, it is important to remember that you have options, and as TPD claim specialists we have the ability to provide adequate lawyer intervention strategies.

Our Promise to You

No Win No Fee Lawyers

Once our team of total and permanent disability claim lawyers have been able to provide you with an assessment in relation to your policy, and you wish to proceed, we can act for you on a No-Win No-Fee basis. We are experts who have been in the industry for many years and demonstrate confidence in our success rate.

This is why you will only pay us for the work that we do and not in accordance with a calculated percentage like some other firms. Our goal is to maximise your entitlements and minimise the inconvenience to you at all times.

We serve all of Queensland & NSW

Making a TPD Claim is Simple
With Us

A lot of people have no idea that they are able to make aTPD claim and the amount of benefit to which they can receive. All we would need from you to commence the process is an authority to speak to the insurer concerning your situation after which time we can provide you with proper advice and lead you through the process to ensure that the benefit is paid to you.

The process is quite simple. If you contact us, we will ask you about your situation, contact the insurer and get on with the job of getting you the maximum compensation.

DISCLAIMER: The information provided on this website is general in nature with respect to Total and Permanent Disability claims in Queensland and New South Wales. Each person’s individual circumstances are different and we strongly advise that you obtain legal advice suited to your specific situation.

Please call 1800 HELPLINE to start your journey for eligibility to Total and Permanent Disability today.

Get a Free Claim Assessment Today

FAQs: TPD Claims

About Total Permanent Disability Claims

TPD or Total and Permanent Disability Insurance is available to assist you by the payment of a lump sum that can help with your medical and other expenses. It provides money to pay the bills moving forward in circumstances in which you are unable to work because of illness or injury. Most superannuation policies provide the TPD component.

If you contact us and provide us with your authority, we can investigate the full amount of the TPD benefit
available to you (which in some cases is more than $500,000) and navigate you through the steps required in order to get that money paid to you.

Obtaining your full and proper benefit is not as difficult as you might think if you retain us as your specialist TPD lawyers. We have a vast experience in this area, have a good relationship with the various insurers and have an excellent track record of ensuring that TPD claims are paid with the minimum of trouble to you.

The legal processes involved with TPD insurance claims may vary depending on the nature of your injuries and the amount of compensation you intend to claim.

We are happy to guide you through the TPD claims process step by step to ensure you lodge your claim with all the correct forms and medical reports.

The amount of TPD compensation you can claim will be based on your personal circumstances. The conditions of your superannuation policy may also influence your TPD payment. After reviewing your situation, our team of TPD lawyers will be able to provide you with a more accurate idea of what you are entitled to.

As with all cases involving personal injury, strict time limits apply to TPD claims. If you fail to take legal action within the required time limit, there is a chance you could lose your entitlement to claim. To ensure you meet every legal deadline, be sure to lodge your claim quickly.

A range of serious injuries and illnesses are covered by TPD claims. To qualify for a TPD payment, you must be able to demonstrate that you can no longer work.

While TPD claims cover a broad range of injuries, these are some of the most common conditions associated with TPD insurance claims:

  • Hearing loss
  • Vision impairment
  • Mental health conditions
  • Spinal injuries
  • Brain injuries.

If your ability to work has been affected by a serious injury or illness, you may be eligible for a TPD payment. TPD insurance claims can be made by individuals who can no longer earn income in their former capacity.

TPD insurance claims are designed to provide financial support so that you can get on with your life. This type of compensation can be made available through your superannuation fund.

If you have a TPD claim, contact Sinnamon Lawyers today to discuss your case. We will be able to discuss your case with you and walk you through the claims process to help you get the compensation you deserve.

The TPD process usually takes between 3 months – 12 months. The time that it takes depends upon the type of injury for which the TPD claim is made and the super fund that we are dealing with.

Generally, we are able to ensure that your TPD benefit is paid as quickly as possible. TPD insurance claims are notoriously denied by the TPD superannuation fund in circumstances in which people act for themselves.

As TPD superannuation lawyers, we are able to ensure that your TPD compensation is paid as soon as possible and that you receive the full and proper TPD benefit.

Usually, the insurer requires a certificate or form to be completed by your doctor who can confirm that you are suffering from TPD. You may be entitled to a TPD payment even if you have a residual capacity for work, but you have been disadvantaged or are unable to work in your usual capacity. There is also an initial claimant’s document and questionnaire which may ask you questions about your previous work history and the circumstances of what has led up to your total and permanent disability position.

We assist all of our clients in completing this document properly to ensure that you do not run into problems down the track with an ambiguous answer or an answer which may delay your claim. The other document required is an employer statement which provides the TPD insurer with some information concerning your past employment. Any other documentation required by the insurer will be obtained by us to ensure that you are not left with more work to do in order to recover the benefit to which you are entitled.

Not only do we need reports from your own doctor, but we will also, if necessary, as your
TPD lawyers refer you to our own specialists who can provide us with reports concerning your condition.

We are committed to ensuring that TPD benefits are paid to our clients with the minimum fuss and expense and inconvenience to our clients. You can call us on 1800 007 277 at any time for free advice or even just for a chat concerning the potential for you to make a claim.

There is no cost to you for making a call to us and we are very pleased to answer any questions that you might have concerning your eligibility for a TPD claim.

You can make a TPD claim if your mental health condition has forced you to stop working. Your eligibility to a TPD benefit is in respect of any accident or illness that prevents you from working.

As your TPD Insurance lawyers, we are able to ensure that your TPD claim is handled as quickly as possible. You can call us for free advice concerning the above. Mental health issues are realised as proper circumstances in which a TPD compensation claim can be made, and superfunds recognise that a struggle arising from a mental illness is a circumstance in which TPD benefit is payable.

We would be pleased to represent you. We, as TPD lawyers, are leading lawyers in this field and are happy to explain the TPD claim process to you and assist you in making TPD claims. We have a good relationship with TPD superfunds and are dedicated to ensuring that successful TPD claims are made on behalf of our clients and that the full TPD benefit is payable to them.

We ensure that your claim is given the highest probability of success with the minimum of expense. We provide a very personal approach to mental health TPD claims and you can be sure that we have understanding concerning these types of claims and we will provide you with the very best possible support.

Yes. You can make a TPD claim on top of your common law injury claim, or a car accident, medical negligence, public liability or work accident and that claim is made on top of the benefit that would be payable in respect of the TPD claim.

There are two definitions in relation to TPD.

There is the TPD claim available for a person who cannot return to work in the occupation in which they are trained for and there is a policy in respect of a person who cannot return to any occupation.

We can consider the terms of your policy and determine where your claim fits. We would appreciate having the opportunity to consider your policy and provide you with further obligation-free advice as to your eligibility so that you are not denied a benefit you are entitled to receive. Our job is to ensure the process is simplified and that you are compensated with the minimum inconvenience. You can contact us anytime to discuss your eligibility and all advice provided to you is obligation-free.

The answer to this question is yes. For instance, if you have treatment after your successful TPD claim and manage to return to some type of work then you can do so. Of course, every policy is different, and it would be necessary for us to consider the policy properly before taking this step.

Usually this occurs when the superfund does not believe that you satisfy the definition of TPD. It is our job to ensure that the proper medical evidence is obtained that fully supports your eligibility and that you are not denied TPD insurance, when in reality, you are eligible to it under the policy despite the insurer’s rejection of it.

Our involvement at the very start of the claim gives the best chance of success rather than us becoming involved after a claim has been denied.

Feel free to ask us for our free guide concerning TPD claims or simply contact us so we can arrange an obligation-free zoom, telephone or personal appointment to discuss your situation. In less than 5 minutes we can analyse your situation and let you know whether you qualify to give you peace of mind.

Yes, you can appeal a rejected TPD claim. The process typically involves reviewing the reasons for the rejection, gathering additional evidence if needed, and resubmitting the claim with a formal appeal. It’s crucial to understand the insurer’s reasons for denial and to seek assistance from TPD lawyers who can help you through the appeals process effectively.

Existing medical conditions can affect your TPD claim, especially if they relate to the disability you’re claiming. It’s important to disclose all relevant medical history when making a claim. A TPD insurance lawyer can assess how existing conditions might impact your claim and help you address any potential issues.

Moving to another country may affect your TPD coverage, depending on your policy’s terms. It’s important to review your policy’s provisions regarding international relocations and consult with your insurer or a legal expert to understand how your move might impact your coverage and claims.

You should review your TPD coverage regularly, particularly after major life changes such as changes in employment status, health conditions, or personal circumstances. Regular reviews ensure that your coverage remains adequate and reflects any changes in your situation.

The TPD claim process can vary in duration based on the complexity of the case, the completeness of the documentation, and the insurer’s processing times. Generally, the process can take several months, but factors such as additional medical assessments or disputes can extend this timeframe. Working with TPD insurance lawyers can help expedite the process and address any delays.

Understanding these elements of the TPD claim process will help you navigate the complexities and ensure that you receive the benefits and compensation you deserve.

There are strict limitation periods that apply to these claims, so for further information, please complete the online enquiry or give us an obligation free call.

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